Complete Solutions Insurance Brokers Ltd

Contact Us

+254 790 219999

+254 726 983819

+254 752 983819

info@csi.co.ke

CLAIMS

 

NON-MOTOR CLAIMS

A) FIRE & PERILS/INDUSTRIAL ALL RISKS LOSS/DAMAGE CLAIM

  1. Call for a fire brigade and an ambulance in case of personal Bodily injuries and or death and thereafter, report and loss to CSI offices immediately
  2. Report to the nearest police station and obtain a police abstract report. The same should be forwarded to CSI offices immediately
  3. Procure Loss/ Site photographs if possible and lodge the same 
  4. Visit our offices and completed a relevant claim form
  5. It is important that prior to the loss and or damage you keep and maintain an updated record of all inventory of the insured items/ property in a separate situate and in fire proof safe. Current and updated records of eg. Stock, work in progress, finished products etc, is very important at this point in time.

 

B) BURGLARY/ THEFT LOSS

  1. Report the loss to CSI offices immediately
  2. Report to the nearest police station and obtain a police abstract report. The same should be forwarded to us.
  3. Visit CSI offices and complete a relevant claim form

 

 

 

C) CASH IN TRANSIT – MONEY/THEFT LOSS 

  1. Report the loss to CSI offices immediately
  2. Report to the nearest police station and obtain a police abstract report. The same should be forwarded to us.
  3. Visit CSI offices and complete a relevant claim form

 

 

 

D) GOODS IN TRANSIT LOSS/CLAIM

  1. Report the loss to CSI offices immediately
  2. Report to the nearest police station and obtain a police abstract report. The same should be forwarded to us.
  3. Visit CSI offices and complete a relevant claim form

 

 

E) PUBLIC/PRODUCT LIABILITY LOSS/CLAIM

  1. Report the loss to CSI offices immediately
  2. Report to the nearest police station and obtain a police abstract report. The same should be forwarded to us.
  3. Visit CSI offices and complete a relevant claim form

 

 

F) PROFFESSIONAL INDEMNITY LOSS/CLAIM

  1. Report the loss to CSI offices immediately
  2. Report to the nearest police station and obtain a police abstract report. The same should be forwarded to us.
  3. Visit CSI offices and complete a relevant claim form

 

 

 

 

G) FIDELITY GUARANTEE

  1. Report to CSI offices immediately you discover the loss
  2. Ensure the Fraudulent employees(s) is suspended from employment
  3. Report to the nearest police station and obtain a police abstract
  4. Hold any dues for the employee until the loss is finalized 

 

 

H) WORK INJURY BENEFITS ACTS (WIBA)

  1. Report the loss to CSI offices immediately
  2. Report any fatal claim to the director of occupational health and safety within 24hrs and a non-fatal claim within 7 days.
  3. Complete DOSH Form Part1.
  4. DOSH Part II to be completed by the attending doctor
  5. Completed DOSH1 part I & II to be sent to the Labor Office to make their assessment by completing WIBA 4 form which should be returned to us immediately

 

I) EMPLOYERS LIABILITY (COMMON LAW) CLAIM

  1. Report immediately to CSI offices. This must be an extension of WIBA above otherwise it would jeopardize your claim advantage if the same had not been reported under WIBA

 

 

J) ALL RISKS INSURANCE LOSS/ CLAIM

  1. Report the loss to CSI offices immediately
  2. Report to the nearest police station and obtain a police abstract report. The same should be forwarded to us.
  3. Visit CSI offices and complete a relevant claim form

 

 

K) PUBLIC/PRODUCT LIABILITY INSURANCE LOSS /CLAIM

  1. Report the loss to CSI offices immediately
  2. Report to the nearest police station and obtain a police abstract report. The same should be forwarded to us.
  3. Visit CSI offices and complete a relevant claim form

 

L) POLITICAL VIOLENCE INSURANCE LOSS/CLAIM

  1. Report the loss to CSI offices immediately
  2. Report to the nearest police station and obtain a police abstract report. The same should be forwarded to us.
  3. Visit CSI offices and complete a relevant claim form

 

 

 

M) MARINE

The following documents are compulsory in case of a Marine claim;

  • Original Bill of Lading.
  • Invoice (s).
  • Packing list
  • Port Release Order 
  • Consignment Notes.
  • Correspondence exchanged with the third parties.
  • Import entry

All claims should be reported via our email: This email address is being protected from spambots. You need JavaScript enabled to view it.

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Office Hours

Available Monday - Friday, 8:30 AM -5:00 PM EAT

Available Saturday: 9 AM – 1 PM EAT